2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing information, or other details you provide when making a purchase or filling out a form.

Usage Data: Information about how you access and use our website, such as IP address, browser type, device information, and pages visited.

Cookies and Tracking: We use cookies, pixels, and similar tracking technologies to improve your experience and analyze website traffic.

## SMS Messaging and Mobile Information

When you provide your phone number and opt in to receive SMS messages from Northflow Solutions, we may send you text messages related to appointment scheduling, confirmations, reminders, and follow-up communications.

Opt-In and Consent: You will only receive SMS messages if you explicitly opt in by checking the SMS consent box on our appointment booking form. Consent is not required to use our services.

Opt-Out: You may opt out at any time by texting STOP to any message you receive from us. You will receive a confirmation of your opt-out.

Help: Text HELP to any message for assistance, or contact us at [email protected].

Message Frequency: Message frequency varies depending on your appointment schedule and interactions with us.

Costs: Message and data rates may apply based on your mobile carrier plan.

Mobile Information Sharing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.