Privacy Policy

Last updated: September 4, 2026

Northflow Solutions ("we," "our," or "us") is based in Prince George, British Columbia. This policy explains what personal information we collect, why we collect it, and what we do with it.

We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA). By using our website or services, you agree to this policy.

1. Information we collect

When you contact us or book a call

Name, business name, email address, phone number
City or service area
Anything you tell us during a call or in a message

When you become a client

Business details needed to run your campaigns
Billing information, processed by our payment providers (we do not store full card numbers)

Automatically, when you visit the site

IP address, browser and device type, pages visited, referring source
Cookies and advertising pixels, including the Meta pixel, used to measure ad performance

2. Leads we generate for clients

When we run campaigns for a client, we collect contact information from homeowners and other consumers who submit an enquiry. In that situation, our client is the organization the information is being collected for, and we act as a service provider processing it on their behalf.

We use that information only to screen the enquiry and deliver it to the client who paid for the campaign. We do not sell it, and we do not reuse it for our own marketing or share it with other clients.

3. Automated phone screening

Some enquiries are screened by an automated calling system before being delivered to a client. If you receive one of these calls:

You are speaking with an automated system, not a person
The call may be recorded and transcribed so we can verify the enquiry details
Recordings and transcripts are retained only as long as needed to verify and deliver the lead
You can end the call at any time, and you can ask us to delete the recording using the contact details below

4. SMS messaging and mobile information

Opt-in and consent

You will only receive text messages from us if you explicitly opt in, by checking the SMS consent box when booking an appointment or by otherwise giving express consent. Consent to receive messages is not required to use our services. We follow Canada's Anti-Spam Legislation (CASL).

What we send

Appointment confirmations, reminders, and follow-up messages relating to your booking. Message frequency varies with your appointment schedule.

Opting out

Reply STOP to any message and we will send one confirmation and then stop. Reply HELP for assistance, or email us at the address below.

Costs

Message and data rates may apply depending on your mobile plan.

Mobile information sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors who provide support services, such as our messaging provider, is permitted. Opt-in data and consent records are never shared with third parties other than the aggregators and providers who deliver the messages.

5. How we use your information

To respond to enquiries and schedule calls
To provide, operate, and improve our services
To process payments
To measure advertising performance
To meet legal and regulatory obligations

6. Who we share it with

We do not sell your personal information. We share it only with:

Service providers who help us operate, including our CRM and messaging platform, our telephony and voice provider, our payment processor, and our advertising platforms
Our clients, where you submitted an enquiry through a campaign we run for them
Legal authorities, when required by law or to protect our rights, property, or safety
A purchaser, in the event of a merger, acquisition, or sale of assets

7. Where your information is stored

Some of our service providers store and process data on servers located outside Canada, including in the United States. While your information is in another country, it may be accessible to the courts and law enforcement of that country under its laws. We use providers who apply appropriate safeguards, and we require them to protect your information under terms comparable to this policy.

8. Data security

We take reasonable measures to protect your information against unauthorized access, alteration, disclosure, or destruction. No system is completely secure, and we cannot guarantee absolute security.

9. Retention

We keep personal information only as long as needed for the purposes described here, or as required by law. Enquiry records and call recordings are deleted once they are no longer needed to deliver or verify a lead.

10. Age requirement

You must be at least 18 years old to use our services or to consent to receive SMS messages from us.

11. Your rights

You have the right to:

Access the personal information we hold about you
Ask us to correct or delete it
Withdraw consent, subject to legal or contractual restrictions
Opt out of marketing communications
Disable cookies in your browser settings

To exercise any of these, email us at the address below. We will respond within 30 days, as required under PIPEDA. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

12. Links to other websites

Our website may link to third-party sites. We are not responsible for their privacy practices or content.

13. Changes to this policy

We may update this policy from time to time. Updates are posted here with a revised "Last updated" date.

14. Contact us

Questions, requests, or complaints about privacy:

Northflow Solutions
Prince George, British Columbia, Canada
Email: [email protected]
Web: northflowsolutions.ca